Header: Help Desk/ Tech Support Procedures

Welcome to the SDCCD IT Help Desk. The IT Help Desk staff provides immediate technical assistance during business hours. If the issue or question cannot be resolved or answered quickly, we will open a case with an assigned number and refer it to the appropriate on-site staff for follow up.

Contacting the IT Help Desk  ithelp@sdccd.edu IT Help Desk Hours
Phone - ext. 7000 (or 619-388-7000) Monday Friday (7 A.M. – 5 P.M.)

After Hours
For Urgent or Next Day requests, please call the IT Help Desk and a technician will record and forward your issue to our on-call support technician who will return your call within 30 minutes.

For all non-urgent issues, please use the Online Support Request. A Help Desk technician will follow up with you by the next business day.

General Information Required: (Please have the following information available)
  - Follow up contact information
  - Description of problem or request, including any error messages if applicable
  - Location of equipment
  - EQ## of affected equipment (Property of SDCCD sticker located on District equipment)
  - Due Date for non-urgent requests (please allow a 3 day lead time)

Please be aware, some requests require approvals before the work can be scheduled.

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3375 Camino Del Rio South, San Diego, California 92108